Cancellation & Refund Policy
Effective: 18 July 2026
Subscription cancellation
A subscribing facility may request cancellation through its authorised administrator or support@dxiora.ai. Cancellation may be immediate or scheduled at the end of the paid period according to the selected plan and written commercial terms.
Refunds
Setup, onboarding, data-migration and custom-integration work is normally non-refundable after work begins. Subscription refunds are not automatic and are reviewed for duplicate payment, verified technical inability to provide the purchased service, or another legally required reason. Approved refunds are returned through the original payment method subject to Razorpay and banking timelines.
Pilot access
Complimentary pilots expire on the date set by the DXIORA Super Admin and do not create a cash refund entitlement. Extension or conversion to a paid plan requires written approval or successful subscription payment.
Contact
Send cancellation or refund requests from the registered hospital billing email to support@dxiora.ai with the hospital name, invoice or payment reference and reason.